Most U.S. orders are shipped from our U.S. warehouse. Custom orders and some other orders may ship from another fulfillment location, as confirmed for the order.

Orders are typically processed within 1–2 business days after payment is confirmed. Most U.S. orders are shipped from our U.S. warehouse and typically arrive within approximately 3–7 business days after dispatch. Delivery times are estimates and may vary.

For custom orders around 1,000 units, production typically takes approximately 7 business days after all customization details are confirmed. Larger order lead times vary and will be confirmed with your quote. Production time is separate from shipping transit time.

We ship to Mexico and other supported international destinations. Delivery typically takes approximately 7–15 business days after dispatch, but customs processing, local carriers, destination and local delivery conditions may affect timing. Applicable duties and import taxes are generally included where indicated at checkout or as part of the order arrangement.

When tracking is available, we will send it after the carrier accepts the package. Tracking may take 24–48 hours to show movement.

Party packs and larger quantities are available on selected products. Wholesale pricing and minimum order requirements vary by product and order size. Submit a wholesale inquiry for a custom quote.

Selected products may support custom logos, colors or packaging. Custom logo orders have a 50-piece minimum and an approximately US$42 sample/setup fee; final fees are confirmed with your quote. Custom packaging has a 1,000-piece minimum, with sample and setup fees quoted separately. Minimum quantity requirements apply to custom colors; contact us for details.

Please provide the product, quantity, required date, destination country and customization details. Preferred logo formats are AI, PDF, SVG, and high-resolution PNG. Vector files are preferred; PNG files should be high resolution with a transparent background. Our inquiry form does not accept file uploads, so tell us which file type you have and we will provide instructions for sending artwork.

Return requests must be submitted within 14 days of delivery. Eligible items must be unused, in original condition and packaging, and suitable for resale. Please see our Return & Refund Policy for return shipping, eligible non-defective return fees, refunds, and custom product exclusions.

Use the Contact Us form. Customer service hours are Mon–Fri, 9:00 AM–6:00 PM EST, and we typically respond within 1 business day. Wholesale inquiries are typically reviewed within 1–2 business days.