Return & Refund Policy

Please read the eligibility and request steps below before sending anything back. Contact us through the Contact Us form if you have questions.

Return Window

Return requests must be submitted within 14 days of delivery. Please wait for review and return instructions before sending an item back.

Return Eligibility

Eligible items must be unused, in their original condition and packaging, and suitable for resale.

Custom or personalized products and opened or used products are not eligible for ordinary non-quality returns. Other items that do not meet the return conditions above are also not eligible for an ordinary return.

How to Request a Return

Submit a request through the Contact Us form within 14 days of delivery. Include your order number, the item, and the reason for the request.
For damage, defects, or an incorrect item, include photos of the item and packaging and a brief description of the issue.
Wait for review and return instructions before sending the package.

Approved returns will be provided with the appropriate return address and return instructions after the request has been reviewed. Do not send a return to an address that has not been provided for your request.

Return Shipping Costs

For returns not related to a product defect or fulfillment error, customers are responsible for return shipping costs. A 10% restocking fee may apply to eligible non-defective returns.

No restocking fee applies to damaged, defective, incorrect items, or merchant fulfillment errors. If an item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate replacement, refund, or return solution.

Inspection and Refunds

Once the returned item has been received and inspected, approved refunds are typically processed within 3–5 business days. Additional processing time may be required by your bank or payment provider before the refund appears in your account.

Damaged, Defective or Incorrect Items

Please report damaged, defective, or incorrect items within 7 days of delivery. Include your order number, photos of the item and packaging, and a brief description of the issue. We will review the information and arrange an appropriate solution.

Order Changes and Cancellations

Standard orders may be cancelled before they have been shipped. Please contact us as soon as possible if you need to request a cancellation; cancellation cannot be guaranteed after dispatch.

Custom or personalized orders cannot be cancelled once the artwork, logo, or design has been approved and production has started.

Applicable Rights

This policy does not limit any rights that may apply under applicable consumer protection laws.