This policy explains how orders are processed, shipped and delivered. All delivery timeframes are estimates and may vary.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Processing time is separate from shipping transit time.

For custom orders around 1,000 units, production typically takes approximately 7 business days after all customization details are confirmed. Larger orders may require a different lead time, which we will confirm with your quote. Production time is separate from shipping transit time.

Estimated Delivery Times

• United States: Most U.S. orders are shipped from our U.S. warehouse and typically arrive within approximately 3–7 business days after dispatch.
• Mexico and other supported international destinations: Orders typically arrive within approximately 7–15 business days after dispatch.

Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, destination, customs processing, local carriers, local delivery conditions, or other circumstances outside our control.

Shipping Rates and Carriers

Free shipping is currently available on eligible orders. Applicable shipping options and any order-specific details are shown at checkout.

Orders may be shipped via USPS, UPS, FedEx, or another suitable carrier depending on the destination and order requirements.

Tracking

When tracking is available, shipping details will be sent after the carrier accepts the package. Tracking may take 24–48 hours to show movement.

If tracking shows delivered but you cannot locate the package, check the delivery location and any carrier notices, then contact us through the Contact Us form. Please include your order number.

International Orders, Duties and Taxes

Applicable duties and import taxes are generally included where indicated at checkout or as part of the order arrangement. Please refer to the details shown at checkout or confirmed for your order. Delivery may be affected by customs processing and local delivery conditions.

Address Changes and Delays

Use the Contact Us form as soon as possible if you need to request an address correction. Changes cannot be guaranteed after fulfillment begins, and not every shipment can be rerouted.

If a delay affects your order, contact us with your order number for assistance.

Damaged, Defective or Incorrect Orders

Please report damaged, defective, or incorrect items within 7 days of delivery. Include your order number, photos of the item and packaging, and a brief description of the issue to help us review your request.

Questions

Please contact us using the Contact Us form. We typically respond within 1 business day. Customer service hours are Mon–Fri, 9:00 AM–6:00 PM EST.